When you come to collect your vehicle you will need a valid, full driver’s licence.
Yes, however if your drivers licence is not printed in English you will need to arrange for an International Drivers Licence. You must be over 18 years of age to hire a vehicle.
If you are hiring one of our vehicles on an International Licence, we recommend you check out the New Zealand Road Code by visiting www.drivingtests.co.nz/roadcode/car who offer a free road code quiz. This quiz is a great way to get yourself up to speed with New Zealand road rules.
We do not charge a bond provided the hire is secured or paid for by credit card. If you are unable to supply a credit card a bond of $250 will be required at the start of your hire. This bond can be paid by cash, Eftpos or debit card.
We require a 50% deposit on all bookings between 01 May to 30 September. This is paid at the time of booking to secure your reservation. If you would prefer to pay in full for your hire at the time of booking please advise our Reservations Team by phone or email. From 01 October to 30 April full payment is required on all bookings in peak season.
Some classes of vehicle including tail-lift trucks and minibuses require 100% deposit at the time of booking to secure your reservation.
You can return your vehicle/trailer earlier than the stated end date/time on your contract, however we will not process a refund for the un-used days/hours.
Yes however this will depend on availability. We cannot guarantee any extension but will do our best to accommodate your request.
If you are in the unfortunate event of an accident with your rental vehicle and a third party we will ask that you do not admit liability in any circumstance. If you are unsure always obtain a police report that will help our insurance company to gauge who was at fault. We also ask you complete an Accident Form which can be found in the vehicles glove box. This will prompt you to ask the correct questions and to gather the relevant information we need to make a claim on your behalf. All accidents must be reported to a Hireace representative the day it happens. You will also have to complete an insurance form with a representative at one of our branches. We do not guarantee to replace the vehicle if you are liable for the accident.
All of our vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance service for any vehicle related breakdowns. In the event that you need roadside assistance, please call the AA free phone number 0800 734 543.. Please give them your vehicle registration plate number and provide directions to help them locate you.
If the AA are unable to assist you, please contact us on 0800 00 11 22.
IMPORTANT TO NOTE: For non-mechanical (driver error) call outs, you will need to pay the applicable fee directly to the AA prior to their attendance.
Do not drive our vehicles off road or onto any New Zealand beaches. A minimum penalty of $2,000 may apply.
For the comfort of all our customers we encourage no smoking in our vehicles. A minimum cleaning fee of $100 will be charged.
Yes. You are responsible to pay for all petrol or diesel used in the vehicle during the period. You are also required to refuel the vehicle immediately prior to return. It is useful to maintain receipts to avoid refueling charges.
Couldn't find what you were looking for?Our friendly customer service team will be happy to help you.
Give us a call on 0800 001122 (NZ) 1800 121112 (Aus) or email us at firstname.lastname@example.org