Testimonials

See what others have to say about their experience with Hireace in Auckland, Hamilton, Wellington and Christchurch...

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"Friendly customer service..."

 
Very good, friendly customer service on pick up and drop off.

Also appreciated you having the prices of hiring everything on the website – this is much appreciated.

Max, Onehunga

Rated 5 stars

 

"Fast pick-up..."

 
Very accommodating, fast pick-up.

Very happy with the service and the vehicle. Thank You.

Michelle, Glenfield

Rated 5 stars

 

"Process and staff have been excellent..."

 
I’ve hired trailers from Hireace, Grey Lynn twice now.

On both occasions the process and especially the staff have been excellent.

I’ve recommended Hireace to several people for this reason.

Julian, Grey Lynn

Rated 5 stars

 

"Brilliant to deal with..."

 
Booking was a breeze and without exception all the staff were brilliant to deal with.

Murray, Glenfield

Rated 5 stars

 

"Staff were amazing..."

 
I ran into difficulties returning the trailer and your Grey Lynn staff were amazing in helping solve my issue.

They are a asset to your company.

Likiah, Grey Lynn

Rated 5 stars

 

"Total customer service satisfaction..."

 
Awesome service, great team all working together to achieve total customer service satisfaction.

Will highly recommend and will use again. Impressive!

Dean, Christchurch

Rated 5 stars

 

"Our first choice..."

 
From the first point of contact the staff where very friendly and helpful.

A credit to the company.

Hireace will definitely be our first choice again.

Tina, Christchurch

Rated 5 stars

 

"All round great experience..."

 
Was just an all round great experience.

Great guy, quick service, explained everything thoroughly.

Well be coming back and recommending Hireace.

Matthew, Wellington

Rated 5 stars

 

"Every effort was made..."

 
Every effort made by staff to overcome difficulties beyond his control with the late return of a vehicle.

Staff went to great lengths to help us at each end of the hire process.

Thank you.

Ken, Wellington

Rated 5 stars

 

"Great willingness to help..."

 
A great willingness to help and explain the information on the quotation.

David, Christchurch

Rated 5 stars

 

"You deserve 10/10...."

 
We have dealt with your company twice now and you deserve 10/10.

We have recommended you to our neighbours who are suitably impressed to use you for their move in six months time.

Russell, Christchurch

Rated 5 stars

 

"Really helpful..."

 
Really helpful when I phoned and when I picked-up and dropped-off truck.

Andrew, Auckland

Rated 5 stars

 

"Competitive pricing and friendly staff..."

 
Being able to pick up truck early, very competitive pricing and friendly staff.

The truck was very clean and well maintained. Thanks!

Phillipa, Auckland

Rated 5 stars

 

"Amazing to deal with..."

 
Your 0800 team are absolutely amazing to deal with.

Very friendly, professional and accommodating to my needs. Thank You!

William, Auckland

Rated 5 stars

 

"Total customer service satisfaction..."

 
Awesome service, great team all working together to achieve total customer service satisfaction.

Will highly recommend and will use you again. Impressive!

Dean, Christchurch

Rated 5 stars

 

"Great willingness to help..."

 
A great willingness to help and explain the information on the quotation.

David, Christchurch

Rated 5 stars

 

"A credit to the company..."

 
From the very first point of contact the staff were very friendly and helpful.

A credit to the company. Hireace will definitely be our first choice again.

Tina, Christchurch

Rated 5 stars

 

"All round great experience..."

 
Was an all round great experience. Quick service, explained everything thoroughly.

Will be coming back and recommending Martin as the guy to go see.

Matthew, Wellington

Rated 5 stars

 

"Straight forward and simple..."

 
Very helpful on the phone at initial enquiry, straight forward and simple easy booking procedure, made my hire easier than I expected.

Karen, Christchurch

Rated 5 stars

 

"Everything easy from start to finish..."

 
0800 staff fantastic.

Branch staff very helpful, made everything easy from start to finish.

I informed the Glenfield staff I was extremely happy with the hire of the cargo van.

Gail, Auckland

Rated 5 stars

 

"A great help..."

 
Easy to book.

Confirmation came through straight away. Good location.

Putting transporter trailer on to towbar and un-hitching on return was a great help!

Carol, Auckland

Rated 5 stars

 

"Very affordable..."

 
Our move was last minute so we had to hire a truck immediately and was very surprised that Hireace made it so easy for us.

Very affordable. Good on you guys.

Isaac, Auckland

Rated 5 stars

 

"The best deal..."

 
Love the Grey Lynn Branch.

I love the fact they ask what you are doing and make sure you are getting the best deal.

Jennifer, Auckland

Rated 5 stars

 

"Go out of there way to make everything as easy as possible ..."

 
The team at Grey Lynn go out of there way to make everything as easy as possible by having rental agreement documents ready on our arrival.

They sometimes open at 7.30 Monday morning so we can pick up our vans early as our teams leave our office in Mt Eden at 8.00am.

We really appreciate this extra service!

Clair, Auckland

Rated 5 stars

 

"Informative, efficient, knowledgeable..."

 
I experienced only the most professional service from Thompson, he was very friendly, informative, efficient, knowledgeable and most importantly he came across to me as someone who really enjoys his job and place of work.

I also experienced the same with the lovely gentleman whom I picked up and dropped off the truck, unfortunately I did not get his name - he worked the morning of Queens Birthday.

Dennis, Auckland

Rated 5 stars

 

"Totally met all expectations..."

 
The company totally met all expectations.

Will definitely use again and tell family and friends.

Dealt with three different guys who were very pleasant to deal with. Excellent work guys.

Radley, Lower Hutt

Rated 5 stars

 

"Went above and beyond to assist..."

 
What an amazing man we dealt with. He was very friendly and over the phone, listened to our needs and made sure that when we picked up the vehicle, they were met.

When we were in to pick up the vehicle, a member of the public called in to the office and needed directions - he politely asked him to wait until he'd processed our payment then he went above and beyond to assist the man.

Amazing! This sort of thing should happen more often.

Dean, Christchurch

Rated 5 stars

 

"That’s customer service!"

 
Upon dropping off our vehicle we mentioned that we were going to wait for the bus to return back to the city, but we were offered a ride instead.

This sort of thing should happen more often.

Derek, Christchurch

Rated 5 stars

 

"Excellent service..."

 
We booked the evening before, walked in and all was ready.

Excellent service, very pleasant, friendly staff.

Thank you.

Peter, Christchurch

Rated 5 stars

 

"Excellent to deal with..."

 
Ben was excellent to deal with especially with the booking which we changed before pickup.

Overall couldn't get a better chap.

Paul, Christchurch

Rated 5 stars

 

"Thanks for your help all the way through..."

 
Steve from the Wellington office was excellent and flexible with our booking and all the people at the Christchurch office were excellent in solving our issues with delivering the car back to the wrong place, sorry again guys!

Thanks for your help all the way through.

Matthew, Wellington

Rated 5 stars

 

"Highly recommend..."

 
Your staff member Renee was extremely helpful, friendly and generally represented your company extremely well.

Would highly recommend her.

Mark, Auckland

Rated 5 stars

 

"Easy to deal with..."

 
Second time we have hired from you guys and found you to be very accommodating and easy to deal with.

Michael, Auckland

Rated 5 stars

 

"You were able to organise a vehicle at short notice..."

 
You were very easy to deal with and organise a vehicle for us to move at short notice and on an extremely busy Saturday!

Aimee, Wellington

Rated 5 stars

 

"Very impressed..."

 
Great customer service, really made you feel at ease, will be hiring from Hireace from now on great service, very impressed.

Chad, Christchurch

Rated 5 stars

 

"Made my day a little bit less stressful..."

 
I was early to pick up the truck from Grey Lynn and the staff member was happy to have a chat while she opened up the shop and got me organised before 8.30am, which made my day a little bit less stressful - thanks very much!

Antoinette, Auckland

Rated 5 stars

 

"Excellent pricing and ace service..."

 
The young woman was very knowledgeable and clear with information imparted and Simon, who de-hired the vehicle this afternoon, was friendly and professional.

Will be advertising this company word of mouth - excellent pricing and ace service, difficult to find both these days.

Mele, Auckland

Rated 5 stars

 

"Service was excellent..."

 
Service was excellent by Renee, both on the phone and picking up.

Kirsten, Auckland

Rated 5 stars

 

"Incredibly professional..."

 
Incredibly professional and personable approach from Stephen of the Wellington Branch.

Simon, Wellington

Rated 5 stars

 

"Many thanks..."

 
Many thanks for allowing me to collect the trailer on Friday night instead of having to rush and do it before tour on Saturday morning.

Sean, Auckland

Rated 5 stars

 

"They will always have my repeat business..."

 
The team at Wellington have always been good to me always making sure they make any of my requests happen. That’s why they will always have my repeat business.

Tana, Wellington

Rated 5 stars

 

"Couldn't fault the service at all..."

 
The staff on site at Grey Lynn made this process very quick and easy.

Couldn't fault the service at all.

It was all much simpler than I expected and I was very pleased with using the website to book and the people who helped me.

Hannah, Auckland

Rated 5 stars

 

"Served us well..."

 
Very pleased with the service.

The price was reasonable.

The furniture truck we hired was in very good condition and served us well.

David, Christchurch

Rated 5 stars

 

"The helpfulness!"

 
The price, the service, being genuine, the extra's, the grace, the helpfulness!

Thanks Christchurch Branch.

James, Christchurch

Rated 5 stars

 

"Absolutely amazing and nice and helpful..."

 
Ben at Grey Lynn who served me was absolutely amazing and nice and helpful.

Thanks heaps for making it an easy transition.

Beth, Auckland

Rated 5 stars

 

"Very good at ensuring his customer's needs are met..."

 
Your staff member Ben is very good at ensuring his customer's needs are met.

He is very focused, friendly and a good front man for your company.

Brian, Auckland

Rated 5 stars

 

"Exceeded customer expectations..."

 
I was very impressed not only with the service from the Sheffield Crescent outlet, but also their willingness to negotiate around my specific circumstances.

Thanks for your commitment as your service in this case exceeded customer expectations.

Reynold, Christchurch

Rated 5 stars

 

"Staff are friendly and helpful..."

 
We always like using Hireace.

The staff are friendly and helpful and the young lady at Onehunga always remembers my name.

Mind you I have hired a lot of trailers in the past 2 years.

Cris, Auckland

Rated 5 stars

 

"Fantastic company to deal with..."

 
I have found Hireace to be a fantastic company to deal with, nothing is too much trouble for them!

Peter, Netherlands

Rated 5 stars

 

"AAA++++..."

 
We couldn't believe how easy the process was to hire a van to transport our daughters things from Palmerston North to Auckland and the price was amazing, excellent value and the staff were very friendly and helpful.

We would HIGHLY recommend to all AAA++++

THANK YOU!

Stephen, Auckland

Rated 5 stars

 

"Helpful and professional..."

 
I am completely happy with your service, return whenever required and commend your staff member, Dean who served me for his helpful and professional approach.

Donald, Auckland

Rated 5 stars

 

"Efficient, polite, helpful and a pleasure to deal with..."

 
Very friendly and helpful staff at Christchurch.

All the members I dealt with were efficient, polite, helpful and a pleasure to deal with.

They are a true asset to your company.

Marc, Christchurch

Rated 5 stars

 

"Best hire company I have dealt with..."

 
Best hire company I have dealt with.

Set me up with another truck when we realised we needed a truck longer than the booked time. Excellent!

Matt, Auckland

Rated 5 stars

 

"How amazing the team are to deal with..."

 
I have already commented on my Facebook page and my website about how amazing Matt and the team in Christchurch were to deal with.

Thank you for helping us with our big move!

Vanessa, Christchurch

Rated 5 stars

 

"Very easy and delightful..."

 
Hireace Onehunga made my experience very easy and delightful.

I would most definitely recommend Hireace.

Curtis, Auckland

Rated 5 stars

 

"Hassle free service..."

 
I have recommended Hireace to friends and family many times in the past and will continue to do so, due to convenience, friendliness and hassle free service.

The staff friendliness and helpfulness is most noticeable and the people at Grey Lynn are an asset to the business and keep me coming back.

Nigel, Auckland

Rated 5 stars

 

"Were happy to go the extra mile..."

 
Really friendly staff at Christchurch who were happy to go the extra mile.

We even got a lift to the airport which was nearby!

Alan, Christchurch

Rated 5 stars

 

"The team were great..."

 
The team were great, we had a phone call from staff to confirm the time of pick up and checking everything was ok with the booking details.

Opeti, Auckland

Rated 5 stars

 

"I do not even bother now to ring anyone else..."

 
I believe in Hireace, it's customer service and the variety of products I can choose from to meet my moving needs.

The pricing is very competitive, as I have compared prices elsewhere, so much so that I do not even bother now to ring anyone else.

I am appreciative of the informative website and will continue to let any family members and friends know about your product and service.

Thank you Hireace Team.

Norma, Auckland

Rated 5 stars

 

"Went out of their way to meet our demands..."

 
Matt and Ben at Hireace Christchurch were fantastic to deal with.

They went out of their way to meet our demands and changing schedules. Only the highest praise!

Have already recommended them to fellow work mates. Keep up the great work!

Lindon, Christchurch

Rated 5 stars

 

"A pleasure to deal with..."

 
I've rented a small truck off you guys twice in the past month or so.

On both occasions your two staff members (Stacey and Ariana) were exceptional in their job.

They were friendly, knowledgeable and very competent.

A pleasure to deal with them both and they are the reason I am now a loyal customer and why I will use your firm again in the future.

John, Auckland

Rated 5 stars

 

"Extremely helpful, each and every time..."

 
Your staff have always been extremely helpful, each and every time.

They are friendly and know the product well.

Tui, Auckland

Rated 5 stars

 

"So easy..."

 
Excellent service - so easy, especially when compared to normal rental agencies.

Matthew, Auckland

Rated 5 stars

 

"We were impressed..."

 
I have already given out Hireace discount cards to three of my friends who helped me move and were impressed, not only with the service and vehicle, but also the price.

Bernie, Christchurch

Rated 5 stars

 

"Prices perfect..."

 
Ben in Christchurch was fantastic.

Couldn’t have given better friendlier, knowledgeable service.

Prices perfect.

John, Christchurch

Rated 5 stars

 

"I will definitely be back..."

 
A very friendly and professional service.

Great Vehicle.

Thanks Hireace, I will definitely be back to hire again.

Sean, Christchurch

Rated 5 stars

 

"Made our day..."

 
We went into the Onehunga depot for a tandem trailer, none were available.

We booked a single axle and before we left a tandem trailer was returned which was immediately made available in place of the single axle trailer.

It made our day!

James, Auckland

Rated 5 stars

 

"They knew their job..."

 
Staff were eager to please and make the process of hiring simple.

They knew their job. They also went out of their way to get a vehicle which I specifically needed from another region.

John, Christchurch

Rated 5 stars

 

"Finally a company that is so easy and helpful..."

 
I will recommend you to anyone that needs your services.

Such a good experience to finally find a hire company that is so easy and helpful to deal with.

Robert, Auckland

Rated 5 stars

 

"Accurate service..."

 
Professional and accurate service, very helpful.

Easy to get a quote and arrange things over the phone.

Andrew, Auckland

Rated 5 stars

 

"Suited me perfectly..."

 
Very happy with the van I hired and I didn't see any other company offering hire of vans or trucks for less than one day.

Suited me perfectly and I was very happy with the rate.

Annette, Christchurch

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