Hireace provides round-the-clock support for its commercial vehicle hire customers across New Zealand, with every rental (excluding trailers) covered with a 24-hour roadside assistance service for any vehicle-related breakdowns. This means that no matter when or where a truck, van, or minibus hire runs into trouble, help is a phone call away.
Why 24/7 Support Matters for Vehicle Hire
Breakdowns and unexpected issues don’t stick to business hours. A late-night house move, an early-morning airport pickup, or a weekend club trip can all be disrupted by a mechanical fault. For businesses, schools, and event organisers relying on hired vehicles to keep operations running, knowing that support is available at any hour — not just during a call centre’s 9-to-5 — removes a major source of risk from the rental decision.
This is particularly important for commercial hirers. A tradesperson moving equipment, a school transporting students, or a club running a weekend tournament can’t afford to be stranded with no way to reach the rental company until Monday morning.
What Does Hireace’s 24-Hour Roadside Assistance Cover?
Roadside assistance covers 24-hour service for vehicle-related breakdowns, and hirers who need help simply call and provide their vehicle registration plate along with directions so the operator can locate them. Cover generally applies to genuine mechanical issues rather than driver error.
Typical coverage includes:
- Mechanical breakdowns — engine faults, electrical failures, and similar issues
- Tyre problems caused by manufacturing faults or normal wear and tear
If a breakdown is confirmed as a mechanical failure, there is no cost to the hirer. Issues traced back to driver error or a non-mechanical cause are handled differently by the roadside assistance operator, so it’s worth understanding the terms before you’re on the road.
How Do You Reach 24-Hour Roadside Assistance?
If something goes wrong during a hire, the process is straightforward:
- Call the roadside assistance number provided in your rental paperwork or booking confirmation.
- Give your vehicle registration plate number so the operator can identify the correct vehicle and cover.
- Describe your location clearly — directions or nearby landmarks help the assistance team find you faster.
- Stay with the vehicle where it’s safe to do so, until help arrives.
For general enquiries outside of a breakdown situation — questions about a booking, extending a hire, or anything after your rental has finished — Hireace’s regular customer service line operates during business hours; the team can be reached on 0800 001122 and is open seven days a week from 8am to 6pm. It’s the 24-hour roadside line specifically that covers emergencies outside those hours.
Does This Apply at Every Branch?
Hireace operates a nationwide network of branches — including Auckland, Hamilton, Tauranga, Wellington, Christchurch, and Queenstown — and 24-hour roadside cover applies to hires from these locations.
Why This Matters When Choosing a Rental Company
Not every rental company includes breakdown cover as standard, and even fewer make it genuinely available around the clock. For businesses hiring trucks, vans, minibuses, or trailers for time-sensitive jobs, this kind of support is less about convenience and more about protecting the job itself. A delayed move, a missed pickup, or a cancelled event because of an uncovered breakdown can cost far more than the rental itself.
Hireace has built this into its standard offering rather than as a paid add-on, which is part of why it’s become the choice Kiwis return to for moving and commercial hire needs year after year.
Frequently Asked Questions
Does Hireace offer 24/7 customer support for vehicle rentals?
Yes. All Hireace vehicles, except trailers, come with 24-hour roadside assistance for breakdowns. General booking enquiries are handled during business hours, seven days a week.
What number do I call if my hired vehicle breaks down?
Call the roadside assistance number provided with your booking, then give your registration plate and location so help can find you quickly.
Is roadside assistance free with a Hireace rental?
Yes, roadside assistance is included with the hire. If the breakdown is due to a genuine mechanical fault, there’s no cost to the hirer.
Does 24-hour roadside cover apply to trailers?
No. Hireace’s 24-hour roadside assistance covers trucks, vans, minibuses, and other powered vehicles, but excludes trailers.
Can I get support outside normal call centre hours for a non-emergency question?
Standard customer service operates seven days a week during business hours. For breakdowns or emergencies outside these hours, the dedicated 24-hour roadside line applies instead.
Are all Hireace branches covered by 24-hour roadside assistance?
Yes, roadside cover applies across the branch network.
