Moving Truck Rental Auckland

FREQUENT ASKED QUESTIONS:

Can I drive Hireace trucks on my car licence?

Yes, as long as you have a full car licence you can hire any of our trucks

Do you charge for mileage on truck hires in Auckland?

We provide flexible options to suit your purpose. For smaller trips, we offer per km options, which include a lower base hire rate and a charge per km (The charge vary from $0.45 to $0.55 per kms travelled – When booking your truck using this website, you will be shown the mileage fee according to truck model). We also offer competitive unlimited km rates, better suited for longer trips, especially out of town. If you need assistance in selecting which option best suits your needs, our friendly team will be happy to help!

What is the load capacity of your trucks in Auckland?

The load capacity on our trucks goes from 1100kg to 2560kg. Please check with our team if you require a truck with a specific load capacity

What is the difference between a Tail-Lift Truck and a normal one?

A tail-lift truck has a hydraulic platform at the back, making loading of heavy items easier. This can also conveniently double as a step, making for easy access into and out of the truck.

What is the difference between your normal trucks vs the Super Saver one?

Our Truck Super Saver fleet consists of older trucks that are still mechanically sound. We recommend those for local inner city jobs and not for long trips

Can I drive on a Restricted Licence?

Unfortunately, we don’t rent vehicles on a Restricted Licence.

Can I use my overseas drivers’ licence?

Yes, however, if your drivers’ licence is not printed in English, you will need to arrange for an International Drivers Licence. You must be over 18 years of age to hire a vehicle.

If you are hiring one of our vehicles on an International Licence, we recommend you check out the New Zealand Road Code by visiting https://www.drivingtests.co.nz/roadcode/car/, which offers a free road code quiz. This quiz is a great way to get yourself up to speed with New Zealand road rules.

What are the rules on credit card payments?

The credit card used to secure and pay for the booking needs to be in the name of the main hirer or additional drivers listed on the rental agreement. In any other cases, the booking will be cancelled/declined.

Do I need to put a deposit on my booking?

We require at least a 50% deposit on all bookings and this must be paid at the time of booking to secure your reservation. If you wish to pay 50% of your hire at the time of booking, please advise our Reservations Team over the phone/email, or add a note on your online booking request. If not informed, we’ll assume/process the total amount.

Do you charge a bond for your vehicles?

When securing a reservation with a credit card:

• • We do not charge a bond if the hire is secured or paid for by credit card, and one of the following insurance covers is bought: Silver, Gold & Platinum. If you decide to buy the Bronze insurance cover, a pre-authorisation bond of $250 will be required at the start of your hire.

When securing a reservation with cash, EFTPOS or debit card:

• • If you are unable to provide a credit card, you can secure your reservation by cash, EFTPOS or debit card. You will be required to purchase our Platinum Insurance Cover, and a bond of $250 will apply. This bond can be paid by cash, Eftpos or debit card.

What does Excess, Refund and Bond mean?

• Excess: The Excess is the amount that will be charged to your credit card in the event of any damage to the vehicle whilst on hire. The amount of the Excess is dependable on which Insurance Option you took and what vehicle you are driving.
• Refund: A Refund is the amount credited to you if you cancel your booking within the required time. The refund can take up to 28 days to be credited to your account.
• Bond: The Bond is the amount that will be held on your credit card, debit card or cash from the duration of your rental. It can take from 5 to 14 days for the funds to be released. This is also dependent on your banking provider.

Where can I find information about your insurance options?

If you wish to look at our insurance table, please click here.

Do you offer one-way hires?

Yes, we do. It can be arranged from/to branches in Wellington, Christchurch, Hamilton and Auckland. We also offer one-way hires to Tauranga, Rotorua, Palmerston North, Blenheim & Invercargill. It is important to consider we have a minimum hire period and one-way fee in place.

If I cancel my hire after booking, what are the procedures?

We have a set of principal cancellation rules that apply to our business. Please visit this page for details.

Can I make changes to my booking?

You can make changes to your reservation by calling us on the toll-free number 0800 00 11 22. If you prefer, you can email us at info@hireace.co.nz with your booking number and the details you would like to change.

What do I need when I collect my vehicle?

When you come to collect your vehicle, you will need a valid full Driver’s Licence in English and a Credit Card for payment (credit cardholder must be present).

What are your trading hours?

We are open every day, Monday to Sunday, from 8am to 6pm.

What are your blackouts days?

We are closed on Christmas Day and Easter Sunday. Anzac day open from 1pm.

Other extras available for hire

• You can also include to your booking the following accessories:
• Furniture trolley
• Furniture tie-down
• Furniture blanket
• Large, medium, small ratchet
• GPS navigation

Extras for sale

You can also purchase from us the following items:

• Trailer net
• Bungee cord
• Furniture tie-down

Can I return my vehicle/trailer early? Will I receive a refund?

You can return your vehicle/trailer earlier than your contract’s stated end date/time; however, we will not process a refund for the unused days/hours.

Can I drop off my vehicle at a different location from where I picked it up?

Yes, you can, but you must arrange first with our team and extra charges may apply.

Do I need to refuel the vehicle?

You, the customer/hirer is responsible to pay for petrol or diesel used in the vehicle during the hire period. You must refuel the vehicle prior to return, should the vehicle be returned not full, a $50 re-fuelling charge will apply. This is in addition to the actual cost of the fuel required to fill the tank. Furthermore if the wrong fuel is used in the hired vehicle a further $500 will be charged.

If you are moving house, we have compiled a great check list to help you plan your move. Click on the banner below to download it! 

5 Things To Know Before Hiring a Moving Truck in Auckland

Moving from one house or flat to another, can be a huge step for many of us and sometimes very stressful. When planning your move, there are some considerations you’ll want to make before you embark on the task of transporting your belongings. One of those considerations is whether or not you should hire a moving furniture truck. No matter where you live in Auckland, there are five things you need to know before hiring a moving truck:

1. How much furniture and belongings do you have? This is something that many of us are guilty of. Thinking we have less than we do because we simply forgot to account for something. So, don’t forget the large appliances that you own, along with big and clunky furniture, such as a dresser or a bed. Those items can take up more space than you first thought. A good strategy is to do a “stocktake” of all your items and write them down on a list.
2. The size of the truck rental you need. Whether you would need a small truck hire in Christchurch or a large truck, it’ll all depend on the number of items you’ve listed on your checklist. You’ve taken into account all of your large appliances and your big furniture pieces along with the boxes and other important items that are moving with you. Since you’ve prepared your list, you now have the option of checking out different truck sizes and choosing the one that best suits your needs. It’s usually better to go one size up so you can make one trip instead of guessing too small and having to do multiple trips.
3. Check around for the best rates. Since truck rates in Christchurch are different based on several factors, you’ll want to shop around to find the best rate from the best company. Some Christchurch Rental Truck Companies offer different rating systems so you’ll get the best rate for your rental and your budget. When you’re looking for truck hire in Christchurch, you might consider Hireace with hire rates by the hour or by the day. When moving within the city, Hireace has the option to pay per kms travelled and for long-distance travel, options for unlimited kms is also available.
4. Book your truck ahead of time. Hopefully, you’re doing all of this in advance because once you’ve found the right truck company for you, you’ll want to reserve that truck as soon as possible. If you wait until moving day to do this, the truck rental company may not have a truck available the size you need and want. However, when you book your truck rental ahead of time, the truck you want will be ready and waiting for you on moving day. You’ll want to call the Christchurch truck hire company the day before and confirm, of course, but you’ll have peace of mind, knowing you’ve got the truck you need for this big transition you’re undertaking for yourself by moving onto a new house or apartment.
5. Know what’s covered in your agreement. This is one of the most important aspects of a truck rental. You want to know what’s in the agreement in case of an unfortunate event such as any accidental damage that can occur to the rental truck. You need to know what you’ll be responsible for should you find yourself in an accident or something else crops up like the truck breaking down. You never know what can happen. You’ll also want to consider a gas budget since this won’t be covered by the company, but rather you since you’re the one using the furniture truck. The more you know before you sign, the better your understanding in case something happens while the truck is in your possession.

Moving day is a big day for most people. It’s the day that starts a new chapter in their lives. They’re stressed and excited all wrapped up in one as they face the challenges of getting their belongings to their new place in one piece without worrying about leaving something behind. The possibilities are endless when you’re moving and to make things easier during this time, you should consider the five tips above to help you in your move when you’re considering hiring a truck rental to get the job done.

Give Hireace a call on 0800 00 11 22 and the staff will be happy to assist you