FAQ - Minibus

Minivan and Minibus

Can I drive Hireace Minivans and Minibuses on my car licence?

Yes, as long as you have a full car licence you can hire any of our minivans and minibuses

Do you charge for mileage on Minivan and Minibus hires?

No, all our Minivans and Minibuses hires come with unlimited kms (Reasonable usage applies - allowance of 700kms per day.  Kilometres will be charged at the specified rate thereafter)

What is the difference between a Super Saver Minivan and a standard one?

A Super Saver Minivan is slightly older age (1999 - 2007) and model 

How much luggage can a 10/11 seater minivan accommodate?

Unfortunately, our 10/11 seater minivans don't have luggage compartment, although small bags can be placed under the seats

How much luggage can a 12 seater minibus without luggage space accommodate?

Unfortunately, our 12 seater minibus without luggage space can only accommodate small bags placed under the seats

How much luggage can a 12 seater minibus with luggage space accommodate?

The number of luggage it can accommodate will vary according to its size but generally, it can accommodate 6 large bags and 10 small bags (under the seats)

What are my options if I need to take more luggage than the vehicle can accommodate?

We would suggest you take our luggage shuttle trailer

What are the rules on credit card payments?

The credit card used to secure and pay for the booking needs to be on the name of the main hirer or additional drivers listed on the rental agreement. In any other cases, the booking will be cancelled/declined

Where can I find information about your insurance options?

If you wish to look at our insurance table please click here

What does Excess, Refund and Bond mean?
  • Excess: The Excess is the amount that will be charged to your credit card in the event of any damage to the vehicle whilst on hire. The amount of the Excess is dependable on which Insurance Option you took and what vehicle you are driving.
  • Refund: A Refund is the amount credited to you in the event that you cancelled your booking within the required time. The refund can take up to 28 days to be credited to your account.
  • Bond: The Bond is the amount that will be held on your credit card, debit card or cash fro the duration of your rental. It can take from 5 to 14 days for the funds to be released. This is also dependent on your banking provider 
Do you charge a bond for your vehicles?

When securing a reservation with a credit card:
We do not charge a bond provided the hire is secured or paid for by credit card and one of the following insurance covers is bought: Silver, Gold & Platinum. If you decide to buy the Bronze insurance cover, a bond of $250 will be required at the start of your hire. This bond can be paid by cash, Eftpos or debit card.

When securing a reservation with cash, EFTPOS or debit card:

If you are unable to provide a credit card, you can secure your reservation by cash, EFTPOS or debit card. You will be required to purchase our Platinum Insurance Cover and a bond of $250 will apply. This bond can be paid by cash, Eftpos or debit card.

Do I need to put a deposit on my booking?

We require at least 50% deposit on all bookings. This must be paid at the time of booking to secure your reservation. If you wish to pay %50 of your hire at the time of booking, please advise our Reservations Team over the phone/email or add a note on your online booking request. If not advised, we’ll assume/process the full amount.

Can I smoke in the vehicle?

For the comfort of all our customers, we encourage no smoking in our vehicles. A minimum cleaning fee of $100 will be charged.

Do I need to refuel the vehicle?

Yes. You are responsible to pay for all petrol or diesel used in the vehicle during the period. You are also required to refuel the vehicle immediately prior to return. It is useful to maintain receipts to avoid refuelling charges.

What do I need when I collect my vehicle?

When you come to collect your vehicle you will need a valid, full Driver’s Licence in English and a Credit Card for payment (credit card holder must be present)

Can I extend my hire?

Yes, however, this will depend on availability. We cannot guarantee any extension but will do our best to accommodate your request.

Can I drive off-road or on the beach?

Do not drive our vehicles off road or onto any New Zealand beaches. A minimum penalty of $2,000 may apply.

Can I return my vehicle early? Will I receive a refund?

You can return your vehicle/trailer earlier than the stated end date/time on your contract, however, we will not process a refund for the unused days/hours.

If I cancel my hire after booking what are the procedures?

We have a set of principal cancellation rules that apply to our business, please visit this page for details

What do I do if I have an accident?

If you are in the unfortunate event of an accident with your rental vehicle and a third party we will ask that you do not admit liability in any circumstance. If you are unsure always obtain a police report that will help our insurance company to gauge who was at fault. We also ask you to complete an Accident Form which can be found in the vehicles glove box. This will prompt you to ask the correct questions and to gather the relevant information we need to make a claim on your behalf. All accidents must be reported to a Hireace representative the day it happens. You will also have to complete an insurance form with a representative at one of our branches. We do not guarantee to replace the vehicle if you are liable for the accident.

What should I do if the vehicle has a breakdown?

All of our vehicles are covered by the Automobile Association (AA) 24-hour roadside assistance service for any vehicle-related breakdowns. In the event that you need roadside assistance, please call the AA free phone number 0800 734 543.. Please give them your vehicle registration plate number and provide directions to help them locate you.
If the AA is unable to assist you, please contact us on 0800 00 11 22.

IMPORTANT TO NOTE: For non-mechanical (driver error) callouts, you will need to pay the
fee directly to the AA prior to their attendance.

Mechanical breakdowns covered by the AA Roadside Assistance service include the following:
  • Engine faults
  • Electrical faults
  • Cooling system
  • Vehicle recovery
For all Non-Mechanical breakdowns, the Automobile Association will charge you the relevant call-out fees. Non-mechanical breakdowns include, but are not limited to, the following:
  • Running out of fuel
  • Refilling the vehicle with the incorrect fuel (i.e. putting diesel in instead of petrol)
  • Damage to wheels and/or tyres
  • Losing the keys or locking them inside the vehicle
  • Having a flat battery due to the ignition or lights being left on
  • A breakdown as a result of damage caused in an accident, including salvage

What are your blackouts days?

We are closed on Christmas Day and Easter Sunday. Anzac day open from 1pm

Can I drive on a Restricted Licence?

Unfortunately, we don't rent vehicles on a Restricted Licence

Is child seat available for hire?

Yes, you can select it during the booking process or request over the phone - By NZ road rules, children must be secure in an approved child restraint (click here for more info)

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