What should I do if the vehicle has a breakdown?
All our vehicles are covered by the Automobile Association (AA) 24-hour roadside assistance service for any vehicle-related breakdowns. If you need roadside assistance, please call the AA free phone number 0800 734 543. Please give them your vehicle registration plate number and provide directions to help them locate you.
If the AA is unable to assist you, please contact us on 0800 00 11 22.
IMPORTANT TO NOTE: AA will charge a call-out fee which is the customer's responsibility to pay AA directly. If the breakdown is due to a mechanical fault, the AA will reimburse the call-out fee. This will not be refunded by the roadside assistant but can be arranged by us when emailing email@example.com with your booking reference and photo/attachment of the call-out charge.
Mechanical breakdowns covered by the AA Roadside Assistance service include the following:
IMPORTANT TO NOTE: For all Non-Mechanical breakdowns, the customer will not be reimbursed for the call-out fee, which is the customer's responsibility to pay AA directly.