Roadside Assistance

What should I do if the vehicle has a breakdown?

All our vehicles are covered by the Automobile Association (AA) 24-hour roadside assistance service for any vehicle-related breakdowns. If you need roadside assistance, please call the AA free phone number 0800 734 543. Please give them your vehicle registration plate number and provide directions to help them locate you.

If the AA is unable to assist you, please contact us on 0800 00 11 22.

IMPORTANT TO NOTE: AA will charge a call-out fee which is the customer's responsibility to pay AA directly. If the breakdown is due to a mechanical fault, the AA will reimburse the call-out fee. This will not be refunded by the roadside assistant but can be arranged by us when emailing fleet.manager@hireace.co.nz with your booking reference and photo/attachment of the call-out charge.

Mechanical breakdowns covered by the AA Roadside Assistance service include the following:

• Engine faults
• Electrical faults
• Cooling system
• Vehicle recovery

IMPORTANT TO NOTE: For all Non-Mechanical breakdowns, the customer will not be reimbursed for the call-out fee, which is the customer's responsibility to pay AA directly.

• Running out of fuel
• Refilling the vehicle with the incorrect fuel (i.e. putting diesel in instead of petrol)
• Damage to wheels and/or tyres
• Losing the keys or locking them inside the vehicle
• Having a flat battery due to the ignition or lights being left on
• A breakdown as a result of damage caused in an accident, including salvage